The role of the Community Manager is to be an extension of the brand thus building a strong and vibrant community both online and off. The Community Manager should be able to achieve strong engagement with present and future customers through community content, discussions and events. She or he should be able to make members see value in being part of our brand's conversations and in turn advocate for the brand and what it stands for. 

The person we are on the hunt for will be expected to grow and sustain the business. She or he will need to possess strong networking, communication and organisational skills and have the ability to manage a fast-paced workload with little supervision. You will report directly to the Executive Director. Your role is to help our brand come alive within the relevant communities, setting it apart from the typical and run-of-the-mill. In essence, you will help our brand listen, understand and extend its reach within the varied and appropriate communities.

 

 

Job Scope

 

Community Engagement & Management

• Create a collaborative environment to establish and sustain members through events and personal introductions

• Know and understand our community’s businesses

• Conduct tours of the location and bring in new members working towards 100% occupancy

• Create data analytic reports on the community’s market and metrics

• Lead, train and manage a team of Community Executives (if applicable) to provide exceptional customer service to members

• Respond to comments and member queries in a timely manner

• Monitor and report on feedback and online reviews

Social Media & Marketing

• Set and implement social media and communication campaigns to align with marketing strategies

• Organize and participate in events to build community and boost brand awareness

• Coordinate with Marketing team to ensure brand consistency

• Create and curate regular content for social media and website

• Stay up-to-date with digital technology trends

Facilities Management

• Manage daily operations of the space

• Resolve basic facilities issues

• Liaise with the Property Management team for matters that require more technical assistance

 

Job Requirements

• Previous experience working as a Community Manager/Executive, in Customer Services, Sales or Hospitality is required

• Previous work in client servicing is preferred

• Strong people skills a must

• Minimum 3 years work experience

• Digital and/or social platform management experience a must

• Strong cultural curiosity and understanding of current trends and technology, and a willingness to learn more

• Excellent spoken and written English skills a must